Careers

Open Positions

Manager of Visitor Services

Description: We are looking for a proactive and experienced Manager of Visitor Services for the Connecticut River Museum (CRM).

The Manager oversees:

  • Both general and membership admission to the museum
  • Ticketing and service for large watercraft public sails and private charters (the Onrust, etc)
  • Membership purchases and renewals
  • Museum store
  • Rentals
  • The museum main building – interior and exterior maintenance and cleaning needs
  • Direct report staff include: PT front desk staff, PT Events Coordinator, PT museum store associate; cleaning service (independent contractor).
  • Volunteers

Reports to: Executive Director. Hours: Full time, 40 hours a week.  Manager will be expected to work a flexible schedule including some evenings, Saturdays and/ or Sundays on a regular basis.  This position will cross over with almost every other department in the museum and involve a great deal of teamwork.  Work responsibilities of the Manager of Visitor Services require them to work onsite.

Duties & Responsibilities:

Lead the visitor services department to ensure a premier experience for all on-site visitors to the Museum; continual improvement of training materials and communication with entire team.

Align the museum experience with mission, values and goals to ensure Diversity, Equity, Accessibility and Inclusion (DEAI) practices create an exceptional sense of welcome and belonging.

Handle visitor concerns, comments and complaints at the supervisory level.

Identify opportunities to convert visitors to members and/or donors and maintain timely, open communication with Development whenever donors or prospects are on site.

Work with Marketing and Development to grow our visitation, membership, and donors.

Send monthly admissions, membership, museum store, and rental reports to Executive Director.

Develop and ensure that department systems, procedures and practices support effective operations while providing outstanding customer service.

Communicate regularly with other departments to ensure operational awareness of all Visitor Services functions.

Build partnerships with other cultural institutions, as well as various vendors for the museum store and museum events.

Develop and maintain annual budgets and budgetary goals.

Keep on top of any needed maintenance issues, such as plumbing, landscaping, elevator service, etc.

Work with the Finance Director to oversee cash-handling procedures and maintain accurate counts and financial records. Supervise point of sale and online transaction and register closeouts.

Qualifications:

Five years of management experience, ideally in visitor services, customer relations, hospitality.

Experience with computer sales systems such as Shopify and FareHarbor and customer relation management systems, such as Bloomerang.

High level of comfort with technology, teaching staff to use technology, and being the first point of contact for troubleshooting.

Sales-driven and highly self-motivated.

Must be able to work a flexible schedule, including weekends.

Must be willing to be on call list for alarm calls concerning the museum building.

Well-organized and thorough with close attention to detail and follow through.

Ability to constructively lead and motivate Visitor Services staff to work as a team and reach goals.

Excellent communicator; able to work positively and flexibly with all departments of the CRM to reach consensus and achieve goals.

Physical Demands: The work environment and physical demands and characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job:  Requires physical activity including sitting/standing, lifting and carrying (up to 50 lbs.), up/downstairs, and walking on the museum’s floating docks. Work Environment: Work is performed in indoor and outdoor environments.

The Connecticut River Museum is an Equal Opportunity Employer seeking a diverse workforce. The benefits package includes medical savings account, life insurance, a voluntary 401(k) program (no employer match), and paid time off.

To apply:  Please email a resume and cover letter as PDFS to Jennifer Carlson, Executive Director, at jcarlson@ctrivermuseum.org.  Applications received until position is filled, but interviews will commence in December.

Gunner’s Mate – Volunteer Opportunity

Gunner’s Mate

Expectations

  • Experience with the use and care of black powder weapons
  • Some knowledge of history regarding black powder weapons
  • Good public speaking/presentation abilities
  • Safety conscious

Responsibilities

  • Clean and maintain Onrust‘s guns; this may include repairing and staining the carriages as well as cleaning and oiling the barrels
  • Demonstrate cannon firing to the public for occasional events
  • A Gunner’s Mate may be asked to act as a Boatswain’s Mate at times

Time Commitment

  • At least twice a year there will be a day devoted to cannon care
  • Be willing to sign up for specific events, either underway or dockside, that involve the firing of Onrust’s

Non-vaccinated individuals are expected to have a mask on them, and wear it if going below. Hand sanitizer is available on board. All current museum staff and boat crew are fully vaccinated.

Interested applicants should email their resume to Dan Thompson: captain@ctrivermuseum.org

Carpenter’s Mate – Volunteer Opportunity

Carpenter’s Mate

Expectations

  • Have significant skill and experience with carpentry; wooden boat experience a big plus
  • Own your own tools; access to a woodshop very desirable
  • Metal working/blacksmithing ability very desirable
  • Ability to work independently

Responsibilities

  • Take on specific repairs or improvements on board Onrust, as outlined by the Captain. Examples of jobs: build new gangway steps, rebuild/repair engine cover, replace wooden cleats, replace deck planking, rebuild some interior cabinets

Time Commitment

  • Meet with captain and/or volunteer coordinator at least twice a year to discuss and plan projects.
  • Project time depends on the project

 

Non-vaccinated individuals are expected to have a mask on them, and wear it if going below. Hand sanitizer is available on board. All current museum staff and boat crew are fully vaccinated.

Interested applicants should email their resume to Dan Thompson: captain@ctrivermuseum.org

Boatswain’s Mate – Volunteer Opportunity

Boatswain’s Mates

Expectations

  • Ability to follow orders and work with others as a team
  • Familiarity with hand tools, paint brushes, electric sanders
  • Other desirable skills/ knowledge: splicing, knot tying, sewing, marine diesel maintenance, marine electrical
  • Safety conscious
  • Able to swim

Responsibilities

  • Participate in general vessel maintenance, including, but not limited to, tasks such as sanding, painting, varnishing, caulking

Time Commitment

  • Between April and October, there will be at least 4 “all hands” Onrust maintenance days of about 6 hours in length
  • During haul out times (typically spring or fall), there may be several days in a row where Boatswain’s mates will be asked to serve as much as they are willing
  • Depending on skill set and needs of the vessel, other responsibilities may be assigned to particular mates

Non-vaccinated individuals are expected to have a mask on them, and wear it if going below. Hand sanitizer is available on board. All current museum staff and boat crew are fully vaccinated.

Interested applicants should email their resume to Dan Thompson: captain@ctrivermuseum.org

Onrust Crew Member

Sailing vessel Onrust needs crew for Summer and Fall 2021!  Ideal applicants will be able to work at least through the end of October.  Onrust is a re-creation of the Dutch Yacht used by Captain Adriaen Block to explore the New Netherlands territory in 1614.  Sailing out of the CT River Museum dock in scenic Essex CT, we offer regular public cruises to museum patrons. We also offer special themed cruises, private charters, and educational experiences to school groups, with a focus on local history and the environment. Occasional voyages to other ports is a possibility.

Crew must be capable of following the captain’s orders.  Some level of physical fitness is needed to haul on lines and move about the boat in a safe manner. Crew must also serve as educators and historic interpreters on board, and will be called on to speak clearly, audibly, and enthusiastically to groups of up to 30 people.  When representing the museum and the Onrust, crew should maintain a high level of civility.  Above all, the crew must be safety conscious and be aware of their surroundings.

Onrust is a US Coast Guard inspected passenger vessel. As such, all crew must pass a pre-employment drug test and be enrolled in a random drug testing program for the term of service.

Onrust is not a live-aboard vessel; crew must commute to work.

This work is seasonal; Onrust operates May through October. We offer regular public sails Thursday through Sunday, but charters and special programs may be scheduled on any day, at any time.  The more available and flexible you can be, the more work will be available to you.  Maintenance work such as painting and varnishing is a possibility, and may continue into November.

Experience working on the water is valuable, but we will train the right people. This is a great job for anyone who loves nature, history, and engaging with the public in a beautiful outdoor setting.

Non-vaccinated individuals are expected to have a mask on them, and wear it if going below. Hand sanitizer is available on board. All current museum staff and boat crew are fully vaccinated.

Interested applicants should email their resume to Dan Thompson: captain@ctrivermuseum.org

Internship

The Connecticut River Museum, located on the waterfront in Essex, CT is seeking interns to assist in many areas of important Museum work. Internship opportunities are available for College Students in the education, collections, marketing, and fundraising departments. The Connecticut River Museum uses its exhibitions, museum programs and on-water activities to explore the rich cultural and environmental heritage of the River. Interns will have the opportunity to receive broad-based experience through a wide range of projects. Some evening and weekend time may be required.

Per-diem Museum Teacher

The Connecticut River Museum, a regional interdisciplinary museum that explores and documents the history, culture, and environment of New England’s largest river, seeks a per-diem, enthusiastic Museum Teacher. Teachers must support the objectives and goals of CRM by implementing educational activities in support of the educational mission of the museum.

Duties and Responsibilities:

Act as a Museum Teacher and deliver:
School Programs, in house and outreach
Summer Camp programs
Adult Education Programs
Group Tours
Public Programs
Assist with interdisciplinary youth group and overnight programs.
Assist with events and fundraisers as assigned.

Qualifications:

Minimum 2 years’ experience teaching in nontraditional learning environments.
BA in museum studies, education, history, environmental science or related field.
Understanding of educational theory and techniques, knowledge of state educational standards.
Able to lift at least 30 pounds and be on your feet for long periods of time.
Positive, energetic, interactive approach with participants of all ages and learning styles.
Excellent oral, written, and computer communication and organizational skills.
Flexibility solving problems in a fast-paced, team-oriented environment.
Must have consistent, reliable transportation.

Hourly, part-time position; hours vary seasonally. May work up to 15 hours during peak season, average 4-8 hours.

To apply email cover letter and resume, with 3 references to Education Department, CRM, 67 Main Street, Essex, CT 06426. No phone calls please.

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